{"xsrfToken":"76a4a94dfe48a6f176c6b03cc94cb49ce7a801f4_lout","branding":{"id":"3","key":"esd","name":"PROS Offer Marketing Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/99a21712-abfb-4ca0-ab1d-d779b43c4004/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTdlZDYzYi0zMGM1LTQ1ZjEtYmQ0Zi0zYmM2YjU0ZTEwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5YTIxNzEyLWFiZmItNGNhMC1hYjFkLWQ3NzliNDNjNDAwNCI6WyJyZWFkIl19LCJleHAiOjE3NDY4MTA0NTQsIm5iZiI6MTc0NjgwOTg1NH0.uV49URVyM4smO_XObQFYXEroXyHcjjptwIUXqAhcrv0&client=ae7ed63b-30c5-45f1-bd4f-3bc6b54e10e8&mode=fit","logoId":"99a21712-abfb-4ca0-ab1d-d779b43c4004","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PROS Offer Marketing Support Center","sharedPortalName":"Home","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the PROS Offer Marketing Support Center","sharedPortalName":"Home","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8acbe1","helpCenterTitleColor":"#1c1c1c","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTdlZDYzYi0zMGM1LTQ1ZjEtYmQ0Zi0zYmM2YjU0ZTEwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY4MTA0NTQsIm5iZiI6MTc0NjgwOTg1NH0.Iil0KKk5XSJ1WjDj19AtvxvlCe3Wbr3izPQ0ZnspgXc&client=ae7ed63b-30c5-45f1-bd4f-3bc6b54e10e8&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"esd","projectId":10801,"serviceDeskId":3,"name":"PROS Offer Marketing Support Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"75","name":"Custom pages, Assets and Campaigns","descriptionHtml":"","callToAction":"Custom pages, Assets and Campaigns","introHtml":"<p>Request to the Services Team</p>","icon":16391,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16391","groups":[23],"key":""},{"id":"73","name":"Host image","descriptionHtml":"<p>Please help us reduce the size of your image to around 100 KB for a better performance</p>","callToAction":"Host image","introHtml":"<p>Host one or more images</p>","icon":16007,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16007","groups":[23],"key":""},{"id":"45","name":"Notification of Upcoming Promotion","descriptionHtml":"","callToAction":"Notification of Upcoming Promotion","introHtml":"<p>We request notification of at least 2 weeks in advance for any promotion/sale in which airTRFX pages will be used</p>","icon":12702,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12702","groups":[7],"key":""},{"id":"76","name":"Product Configuration","descriptionHtml":"","callToAction":"Product Configuration","introHtml":"","icon":16003,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16003","groups":[23],"key":""},{"id":"61","name":"Raise a question","descriptionHtml":"","callToAction":"Raise a question","introHtml":"<p>Request support with questions related to creating and modifying pages in airTRFX Control</p>","icon":16423,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16423","groups":[7],"key":""},{"id":"15","name":"Report an Issue","descriptionHtml":"<p>Have you tried using incognito window or a different network?</p>","callToAction":"Report an Issue","introHtml":"<p>Report a technical issue or bug with your PROS Offer Marketing product</p>","icon":12730,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12730","groups":[7],"key":""},{"id":"22","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request a modification to your PROS Offer Marketing product</p>","icon":12739,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12739","groups":[7],"key":""},{"id":"71","name":"Request a quote","descriptionHtml":"","callToAction":"Request a quote","introHtml":"<p>Request a feasibility check and quote for new services or packages for which you are not currently subscribed.</p>","icon":16018,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16018","groups":[23],"key":""},{"id":"72","name":"Request a service (active subscription)","descriptionHtml":"","callToAction":"Request a service (active subscription)","introHtml":"<p>Submit request for services included within your subscription tier.</p>","icon":16382,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16382","groups":[23],"key":""},{"id":"85","name":"Submit a Web Accessibility Request","descriptionHtml":"","callToAction":"Submit a Web Accessibility Request","introHtml":"<p>Here you can submit any questions or requests around product accessibility.</p>","icon":16004,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16004","groups":[7],"key":""},{"id":"17","name":"Suggest a new feature","descriptionHtml":"<p>Let's share the idea to the EveryMundo Product Team and see if our product can perform the function you need. Finish the request below to start the conversation with our team!</p>","callToAction":"Suggest a new feature","introHtml":"<p>Suggest a brand new feature for your PROS Offer Marketing product</p>","icon":12715,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12715","groups":[7],"key":""},{"id":"62","name":"UAT Feedback","descriptionHtml":"","callToAction":"UAT Feedback","introHtml":"<p>Submit User Acceptance Feedback</p>","icon":16023,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16023","groups":[20],"key":""},{"id":"11","name":"User Management - Request help with login","descriptionHtml":"<p>Request a new login for airTRFX Development, Pre-production, or Production Environment. Request password resets.</p>","callToAction":"User Management - Request help with login","introHtml":"<p>Request to add or change user access for the Product Support Desk and/or airTRFX Control</p>","icon":12731,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12731","groups":[7],"key":""},{"id":"43","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Report a bug</p>","icon":12730,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12730","groups":[],"key":""},{"id":"60","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":16006,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16006","groups":[],"key":""},{"id":"46","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Report a bug for bookSmart</p>","icon":12730,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12730","groups":[],"key":""},{"id":"50","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Report an issue with airBLDR</p>","icon":16006,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16006","groups":[],"key":""},{"id":"47","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request a change for bookSmart</p>","icon":12739,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12739","groups":[],"key":""},{"id":"44","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Request a modification</p>","icon":12739,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12739","groups":[],"key":""},{"id":"59","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"","icon":16023,"iconUrl":"https://everymundo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16023","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Product is Live in Production (Post Delivery Phase)"},{"id":20,"name":"Product is in Implementation and Delivery Phase"},{"id":23,"name":"Services"}],"orderMapping":{"23":[73,71,75,76,72],"19":[60,59],"7":[15,22,85,61,11,17,45],"15":[46,47],"16":[50],"20":[62],"14":[43,44],"4":[13,12,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"06ccd790-73ac-3121-8665-e65cf8150597","appLinkName":"Confluence (everymundo.atlassian.net)","appLinkUrl":"https://everymundo.atlassian.net/wiki","spaceKey":"TD","spaceName":"TRFX Documentation","spaceUrl":"https://everymundo.atlassian.net/wiki/display/TD","isServer":false},"labels":[],"projectKey":"ESD","serviceDeskId":3,"kbLinkDomainURLs":["https://everymundo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"Code freeze 2025","userLanguageMessageWiki":"<p>Dear Valued Customers,</p>\n<p>We wanted to inform you about our upcoming Outperform code freeze for Sprint 25J. The release to Production will resume on <b>Thursday, May 15, 2025</b>.</p>\n<p>Thank you for your understanding and continued support.</p>\n<p>For more information, refer to the <a href=\"https://everymundo.atlassian.net/servicedesk/customer/portal/3/topic/dbee5d6f-5a5d-4a46-b546-801eb5896b79/article/1347027303\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Sprint Calendar Schedule</a></p>\n<p>Best regards,</p>\n<p>PROS Offer Marketing Team</p>","defaultLanguageHeader":"Code freeze 2025","defaultLanguageMessage":"Dear Valued Customers,\n\nWe wanted to inform you about our upcoming Outperform code freeze for Sprint 25J. The release to Production will resume on *Thursday, May 15, 2025*.\n\nThank you for your understanding and continued support.\n\nFor more information, refer to the [Sprint Calendar Schedule|https://everymundo.atlassian.net/servicedesk/customer/portal/3/topic/dbee5d6f-5a5d-4a46-b546-801eb5896b79/article/1347027303]\n\nBest regards,\n\nPROS Offer Marketing Team","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTdlZDYzYi0zMGM1LTQ1ZjEtYmQ0Zi0zYmM2YjU0ZTEwZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDgwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY4MTEwNTQsIm5iZiI6MTc0NjgwOTg1NH0.KIt3AcVVtCCr22hO2wIj6tWH_Bk5G1eoUMDITHom_io","targetCollection":"upload-project-10801","endpointUrl":"https://api.media.atlassian.com","clientId":"ae7ed63b-30c5-45f1-bd4f-3bc6b54e10e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"dbee5d6f-5a5d-4a46-b546-801eb5896b79","name":"PROS Offer Marketing Sprint Schedule","description":"Know how the timeline is set up for your raised tickets.","categoryUrl":"https://everymundo.atlassian.net/servicedesk/customer/portal/3/topic/dbee5d6f-5a5d-4a46-b546-801eb5896b79","lastUpdated":"1723562028416","createdAt":"1598871084313"},{"id":"c55831a1-6517-4e20-a52d-13bb9cda7b0d","name":"airTRFX Control (CMS) Guidance","description":"This is the training guidance on how to use airTRFX Control (CMS).","categoryUrl":"https://everymundo.atlassian.net/servicedesk/customer/portal/3/topic/c55831a1-6517-4e20-a52d-13bb9cda7b0d","createdAt":"1596954147861"},{"id":"e960bc32-bd3d-4cff-afdc-8402e0477bd1","name":"FAQs","description":"Frequently Asked Questions","categoryUrl":"https://everymundo.atlassian.net/servicedesk/customer/portal/3/topic/e960bc32-bd3d-4cff-afdc-8402e0477bd1","lastUpdated":"1614095796099","createdAt":"1614095732143"}]}},"kbPage":{"id":828965051,"title":"airTRFX Control | Promotions - Promotion Definition","url":"https://everymundo.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/828965051","space":{"key":"TD","name":"EveryMundo Customer Documentation","id":3768321},"serviceDeskIds":[3],"appLinkId":"06ccd790-73ac-3121-8665-e65cf8150597","idInString":"828965051","projects":[{"projectId":10801,"serviceDeskId":3,"portalId":3}]}}